Refund policy

Cancel anytime, keep access until your billing period ends. Not happy in the first 14 days? Full refund, one email. Renewals are looked at case-by-case, and charges for emails already sent can't be refunded. That's the whole policy — the sections below just spell it out.

You can cancel your subscription at any time from your dashboard — no email required, no retention flow, no waiting on support. Cancelling stops future charges; your access continues until the end of the billing period you've already paid for, so you never lose time you've purchased.

If Volanea isn't what you hoped, we'll refund your first purchase in full — just contact support@volanea.com within 14 days of the charge. You don't need to give a reason, though we always appreciate hearing what didn't work.

Refunds for renewal charges are considered case-by-case rather than automatically. If a renewal caught you by surprise — you meant to cancel, or you haven't used the service since the charge — write to support@volanea.com and we'll take an honest look. We'd rather refund a fair request than keep money you didn't mean to spend.

Charges for emails you've already sent are non-refundable. Once a message leaves our infrastructure, the cost of delivering it has been incurred and can't be undone.

Approved refunds go back to the original payment method — the card or account you paid with — and typically arrive within 5–10 business days, depending on your bank or card issuer. We'll confirm by email when the refund is issued on our side.

Anything unclear about a charge on your statement, or a refund that hasn't arrived? Email support@volanea.com with the address on your account and we'll sort it out.